Protection des données à caractère personnel conformément au RGPD

Cosmocare Expert SL, in compliance with current personal data protection regulations, informs that the personal data collected through the forms on the website www.cosmocare.eu are included in automated files specifically for users of Cosmocare Expert SL services.

The collection and automated processing of personal data aim to maintain the commercial relationship and perform tasks related to information, training, consulting, and other activities typical of Cosmocare Expert SL. These data will only be shared with entities when necessary to fulfill the purposes outlined above.

Cosmocare Expert SL adopts the necessary measures to ensure the security, integrity, and confidentiality of the data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, repealing the previous LOPD, and the new Spanish Organic Law 3/2018 of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD).

Users may at any time exercise their rights of access, opposition, rectification, erasure, restriction, and portability of their personal data recognized under the aforementioned EU Regulation. These rights can be exercised free of charge via email at yolandafreixes@cosmocare.eu or by mail at Consell De Cent, 419 Principal, 08009 – Barcelona (Barcelona), Spain.

Users declare that all data provided by them are true and correct and agree to keep them updated by informing Cosmocare Expert SL of any changes.

Purpose of Personal Data Processing

At Cosmocare Expert SL, your personal data collected through the website www.cosmocare.eu will be processed for the following purposes:

1. To provide our services according to the specific needs of clients and to fulfill any contracts entered into.
2. The processing, updating, protection, and safekeeping of company information and databases.
3. Transmission of data to third parties with whom contracts have been established for commercial, contractual, administrative, marketing, and/or operational purposes.
4. Sending promotional information electronically.
5. Providing the information requested by the user via the contact form.

You may object to receiving commercial communications at any time by sending an email to the address indicated above.

Fields in these forms are mandatory; without providing them, it is impossible to fulfill the purposes stated.

Retention Period of Personal Data

Personal data will be retained as long as the commercial relationship exists or until you request deletion, and for the period during which any legal responsibilities related to the provided services may arise.

Legal Basis for Processing

Your data is processed based on the following legal grounds:

1. Your request for information and/or contracting of services from Cosmocare Expert SL, whose terms and conditions will be made available to you prior to any contract.
2. Your free, specific, informed, and unequivocal consent, given after reviewing this privacy policy, which you may accept by a declaration or a clear affirmative action, such as checking a box provided for this purpose.

If you do not provide your data, or if it is incorrect or incomplete, we will not be able to process your request, making it impossible to provide the requested information or to deliver the contracted services.

Recipients

Data will not be shared with any third party outside Cosmocare Expert SL, except as required by law.

Data Collected by Users of Services

If users upload files containing personal data to shared hosting servers, Cosmocare Expert SL is not responsible for the user’s non-compliance with the GDPR.

Intellectual Property Rights – www.cosmocare.eu

Cosmocare Expert SL owns all copyrights, intellectual and industrial property rights, know-how, and any other rights related to the content of www.cosmocare.eu and its offered services, including necessary programs and related information.

Reproduction, publication, or non-private use of the website content, in whole or in part, is prohibited without prior written consent from Cosmocare Expert SL.

Software Intellectual Property

Users must respect third-party programs provided by Cosmocare Expert SL, even if they are free and/or publicly available.

Cosmocare Expert SL holds the necessary exploitation and intellectual property rights over the software.

Users do not acquire any rights or licenses over the software required for the services or the technical information related to service monitoring, except for the rights necessary to fulfill contracted services and only for the duration of those services.

Any action beyond contract fulfillment requires written authorization from Cosmocare Expert SL. Users are prohibited from accessing, modifying, or viewing server configurations, structures, or files, and are liable for any damage caused to servers or security systems due to negligent or malicious actions.

Intellectual Property of Hosted Content

The use of services in violation of intellectual property law is prohibited, particularly:

1. Use contrary to Spanish law or that infringes third-party rights.
2. Publication or transmission of content deemed violent, obscene, abusive, illegal, racial, xenophobic, or defamatory.
3. Use of cracks, serial numbers, or other content violating third-party intellectual property rights.
4. Collection and/or use of other users’ personal data without consent or in violation of Regulation (EU) 2016/679.
5. Use of domain email servers and addresses for sending unsolicited mass emails.

Users are fully responsible for the content of their website, transmitted or stored information, hyperlinks, third-party claims, and legal actions regarding intellectual property, third-party rights, and child protection.

Users must comply with all applicable laws and regulations concerning online services, e-commerce, copyright, public order, and universal principles of Internet use.

Users will indemnify Cosmocare Expert SL for any expenses arising from claims attributable to the user, including legal fees, even in the case of non-final judicial decisions.

Protection of Hosted Information

Cosmocare Expert SL performs backups of content hosted on its servers but is not responsible for accidental data loss or deletion by users. Full restoration of deleted data is not guaranteed, as data may have been modified or deleted since the last backup.

Services offered, except specific backup services, do not include restoring content from backups if loss is attributable to the user. In such cases, a fee will be determined based on complexity and volume, with prior user acceptance.

Data restoration is included only when content loss is attributable to Cosmocare Expert SL.

Commercial Communications

In accordance with LSSI, Cosmocare Expert SL will not send advertising or promotional communications via email or equivalent electronic media without prior request or explicit consent from recipients.

For users with a prior contractual relationship, Cosmocare Expert SL is authorized to send commercial communications regarding products or services similar to those initially contracted.

Users may request, after identity verification, to stop receiving commercial information via Customer Service channels.

REV: 20.3009

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